Refund Policy

1. Overview

This Refund Policy outlines the terms under which refunds may be processed for the eBRC platform, an Eximfiles product.

The eBRC exporter app is free forever, at any volume, and no card is required at sign-up. Where nothing is billed, no charges arise and no refunds are applicable. The sections below describe how refunds will work where a paid plan or agreed fees apply, such as API volume commitments.

2. Paid Plans

Where a paid plan applies:

• Cancellation: You may cancel at any time. Your access continues until the end of the period you have paid for.
• Refund windows: Any refund window, and whether refunds are pro-rata, will be stated clearly on the plan at the time of purchase.
• Pricing clarity: All fees are displayed before you confirm any purchase.

3. Service Issues

If a paid feature does not work because of an error on our side (as distinct from DGFT portal unavailability), contact us and we will put it right. Depending on the circumstances, this may include a credit or refund for the affected period.

4. API Plans

Where a paid API plan applies, its billing terms, including any usage allowances and how they are treated across billing periods, will be set out in the applicable plan or agreement at the time of purchase.

5. Contact Us

If you have any questions concerning this Refund Policy, please reach us through the contact form on this site.